1. Introduction
B Edwards Tree Services ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
For the purpose of the UK GDPR, B Edwards Tree Services is the Data Controller.
Website: https://www.bedwardstreeservices.co.uk/
Email: bedwardstree@gmail.com
Phone: 07881370562
3. The Data We Collect
We may collect and process the following personal data:
Identity Data: Name.
Contact Data: Phone number, email address.
Location Data: City and/or property address (provided for site visits/quotes).
Technical Data: IP address and tracking data collected via the Meta Pixel.
4. How We Collect Your Data
We collect data through the following methods:
Direct Interaction: Information you provide by filling in forms on our website or Meta Ads.
Communication: Information provided via direct phone calls or emails.
Automated Technologies: As you interact with our website, we may use the Meta Pixel to collect data about your browsing actions and patterns for retargeting purposes.
5. How We Use Your Data
We use your information for the following "Legal Bases" under UK GDPR:
Contractual Necessity: To provide quotes and carry out tree surgery services as requested.
Legitimate Interests: To respond to enquiries, manage our relationship with you, and improve our services.
Consent: For retargeting ads via the Meta Pixel (which you can manage via your browser or social media settings).
6. Data Sharing
We do not sell your data. We only share information with:
Cloud Service Providers: Secure storage via AWS and Google Cloud.
Subcontractors: We may share relevant site information (e.g., address) with specialist subcontractors to fulfill your service. We do not share your full Personally Identifiable Information (PII) unless strictly necessary for the job.
7. International Transfers
Your data may be stored on servers provided by AWS or Google Cloud, which may be located outside the UK. We ensure these providers maintain high security standards and "adequacy" status under UK law.
8. Data Retention
We will keep your personal data for a maximum of 6 years from the date of our last contact. This allows us to comply with UK tax, insurance, and legal record-keeping requirements. Data that is no longer needed (e.g., an enquiry that does not lead to a contract) may be deleted sooner.
9. Your Rights
Under UK GDPR, you have the right to:
Request access to your data.
Request correction or erasure of your data.
Object to or restrict the processing of your data.
Withdraw consent at any time (specifically for tracking cookies/pixels).
To exercise these rights, please contact us at bedwardstree@gmail.com.
10. Cookies and Tracking
Our website uses the Meta Pixel. This allows us to track visitor behaviour to measure the effectiveness of our ads and show relevant advertising to you on Facebook and Instagram. You can opt-out of this tracking via your social media account settings or browser cookie settings.
